Contact Us
We're here to help! Whether you need support, have feedback, or want to suggest new features, we'd love to hear from you.
Get in Touch
We value every message from our community and strive to respond promptly to all inquiries.
Email Support
For all inquiries, support requests, and feedback:
⏱️ Typical response time: Within 24 hours
How We Can Help
🛠️ Technical Support
- Tool not working as expected
- Browser compatibility issues
- File upload or download problems
- Generated favicon not displaying correctly
- Mobile device issues
💡 Feature Requests
- New tool suggestions
- Enhancement ideas for existing tools
- Additional format support requests
- Integration suggestions
- Workflow improvements
📚 General Questions
- How to implement favicons on your website
- Best practices for favicon design
- Favicon size and format recommendations
- Browser compatibility questions
- SEO and favicon optimization
🤝 Partnerships
- Business collaboration opportunities
- Integration partnerships
- Educational institution partnerships
- Developer community initiatives
- Sponsorship inquiries
Tips for Better Support
To help us assist you more effectively, please include the following information when contacting us:
🌐 Browser Information
Let us know which browser and version you're using (Chrome, Firefox, Safari, Edge, etc.)
📱 Device Details
Specify if you're using a desktop, tablet, or mobile device, and the operating system
🔧 Tool Specific
Mention which tool you were using (Generator, Converter, Maker, Checker, or Downloader)
📝 Detailed Description
Describe what you were trying to do and what happened instead
📸 Screenshots
If applicable, include screenshots of any error messages or unexpected behavior
🔄 Steps to Reproduce
If reporting a bug, include the steps to reproduce the issue
Before You Contact Us
You might find the answer to your question in our comprehensive resources:
❓ FAQ Section
Check our detailed FAQ on the homepage for common questions and solutions
📏 Favicon Sizes Guide
Complete guide to favicon sizes and formats for different platforms
✅ Best Practices
Learn the best practices for favicon design and implementation
💻 HTML Implementation
Step-by-step guide for adding favicons to your website
What to Expect
⚡ Quick Response
We typically respond to all emails within 24 hours, often much sooner during business hours.
🎯 Personalized Help
Every inquiry gets personal attention. We don't use automated responses for support requests.
🔄 Follow-up
We'll follow up to ensure your issue is resolved and you're satisfied with the solution.
📈 Continuous Improvement
Your feedback helps us improve our tools and create better experiences for everyone.
Join Our Community
Stay updated with the latest features, tips, and favicon best practices:
📧 Email Updates: Send us a message at hi@faviconhelper.com to join our occasional newsletter with favicon tips and tool updates.
🔗 Share & Spread: Help others discover our free tools by sharing Favicon Helper with your network.
💬 Feedback Welcome: We're always looking for ways to improve. Your suggestions directly influence our development roadmap.